Over the years there has been there has been a general disappointment with communication from Devialet.
There is some history here. Arguably this disappointment reached its peak during the time when Devialet AIR was very unstable and suffered from an alarming habit of ceasing to play music and blasting high volume white noise through your speakers. This culminated with an on line petition being set up, which was ultimately signed by 129 people at which time the petition was stopped following a response from the then Devialet CEO Quentin Sannie. At the end of Quentin's response he said this:
As a general matter, I will make sure our teams get better at understanding your needs and communicating on a regular basis with you. Bringing you audiophile happiness is the reason we are all going to work with a big smile on our face every morning.
We also had the "Devialet Loves You" initiative, and for a time some limited communication with Devialet on their website. Then the announcement at Munich 2018 of a dedicated Expert Core team, this was followed up by an Oxford Audio event in the summer where there was much talk of better communication from Devialet.
Here is a quote from the Q&A session at Oxford Audio 2018:
Q) Is the infamous pledge to make a better communication area on the website for engaging with customers still a reality? The Infinity Core log seemed to fade, with limited Devialet posting, and nothing for the latest final release software. Can they reconsider engaging with Devialetchat?
A: Devialet are actively considering how to improve engagement with customers. This event was part of the re-engagement process. They are very aware of Devialet Chat; it may feature in their plans, or they may do something independent.
So a little bit of history there, but here we are in 2020, and I would say that in terms of communication with their customers, Devialet are now just about as bad as they have ever been. Nothing much on Devialet's website, maybe the odd email, which tends to be little more than grossly over the top stuff from the advertising department. Taken overall, there is basically zero communication of any substance from Devialet, nothing. I mean, how hard would this be? As an example, let's say Devialet offered a quarterly email to customers, an update on products, update on software development, this kind of thing. Not too difficult I would have thought? OK - I can see that I am drifting into full on whinging mode now, so here is a positive suggestion, and indeed the ongoing purpose of this thread.
Over the years, a number of us have been consistently told that Devialet do read this website, from personal experience from conversations with Devialet personnel at shows and dealer events, I have evidence that this is true. We know Devialet read this forum, we know that we have no control over how Devialet choose to communicate with their customers.
Mindful of the above, I propose this thread as a conduit for any messages anyone wishes to post aimed directly for Devialet to read. Devialet may choose not to communicate with us, but we can at least communicate with them. I would also propose that we try to keep this thread civil, factual and to the point. There is little point in this tread being a proxy for another general grumpy customer moaning thread, so try to keep posts to the point, mindful of this threads clearly stated intention that this is messages from Devialet customers for you Devialet to read and take due notice of.
I shall start:
Devialet, we are currently seeing zero communication from yourselves with any factual substance. There are known issues with software, phono stage hiss for some, any development of the Core Intelligence software appears to have ceased, your website promises so much for Core Intelligence and the Evo platform, but nothing whatsoever appears to be happening. Would it be too much to ask for a quarterly newsletter to keep customers informed?
There is some history here. Arguably this disappointment reached its peak during the time when Devialet AIR was very unstable and suffered from an alarming habit of ceasing to play music and blasting high volume white noise through your speakers. This culminated with an on line petition being set up, which was ultimately signed by 129 people at which time the petition was stopped following a response from the then Devialet CEO Quentin Sannie. At the end of Quentin's response he said this:
As a general matter, I will make sure our teams get better at understanding your needs and communicating on a regular basis with you. Bringing you audiophile happiness is the reason we are all going to work with a big smile on our face every morning.
We also had the "Devialet Loves You" initiative, and for a time some limited communication with Devialet on their website. Then the announcement at Munich 2018 of a dedicated Expert Core team, this was followed up by an Oxford Audio event in the summer where there was much talk of better communication from Devialet.
Here is a quote from the Q&A session at Oxford Audio 2018:
Q) Is the infamous pledge to make a better communication area on the website for engaging with customers still a reality? The Infinity Core log seemed to fade, with limited Devialet posting, and nothing for the latest final release software. Can they reconsider engaging with Devialetchat?
A: Devialet are actively considering how to improve engagement with customers. This event was part of the re-engagement process. They are very aware of Devialet Chat; it may feature in their plans, or they may do something independent.
So a little bit of history there, but here we are in 2020, and I would say that in terms of communication with their customers, Devialet are now just about as bad as they have ever been. Nothing much on Devialet's website, maybe the odd email, which tends to be little more than grossly over the top stuff from the advertising department. Taken overall, there is basically zero communication of any substance from Devialet, nothing. I mean, how hard would this be? As an example, let's say Devialet offered a quarterly email to customers, an update on products, update on software development, this kind of thing. Not too difficult I would have thought? OK - I can see that I am drifting into full on whinging mode now, so here is a positive suggestion, and indeed the ongoing purpose of this thread.
Over the years, a number of us have been consistently told that Devialet do read this website, from personal experience from conversations with Devialet personnel at shows and dealer events, I have evidence that this is true. We know Devialet read this forum, we know that we have no control over how Devialet choose to communicate with their customers.
Mindful of the above, I propose this thread as a conduit for any messages anyone wishes to post aimed directly for Devialet to read. Devialet may choose not to communicate with us, but we can at least communicate with them. I would also propose that we try to keep this thread civil, factual and to the point. There is little point in this tread being a proxy for another general grumpy customer moaning thread, so try to keep posts to the point, mindful of this threads clearly stated intention that this is messages from Devialet customers for you Devialet to read and take due notice of.
I shall start:
Devialet, we are currently seeing zero communication from yourselves with any factual substance. There are known issues with software, phono stage hiss for some, any development of the Core Intelligence software appears to have ceased, your website promises so much for Core Intelligence and the Evo platform, but nothing whatsoever appears to be happening. Would it be too much to ask for a quarterly newsletter to keep customers informed?
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