Upgrade program kick-off

[Axel]

ThiemJ and Vivialet - I will try and be happy for you and your good luck in getting such a speedy resolution.


Axel you said earlier

"I'm also in the UK. I have emailed Devialet three times to see what's going on, but didn't even receive a proper reply, only a message giving me a ticket number. At least you got a reply! They've probably underestimated demand, as you say."

Apologies if I'm teaching you to suck eggs.I had expected an e-mail reply to my ticket, but in fact you have to go to the Devialet Help Centre and create a password log-in.This allows you to read the correspondence from the tab "My Activities", and this is where I found my reply to the initial request/ticket.

That said, I raised a follow-up earlier today which appears under "My Activities" but is now marked SOLVED, but without any further information.

Far from teaching me to suck eggs, I hadn't realised that you had to log in etc. I did as you said and saw that the reply to my latest message was:


thanks for your email.
Normally the boxes should arrived to you pretty soon, 
We have some late from a logistics perspective, but we will revert during the incoming days. As soon as you get the boxes, the shipping label will be sent to you via our logistics team.

If you do not recieved the boxes on Thursday, please raise this to us, so we can accelerate the shipping to you. In between I will let our team know that you are waiting for the full pack of boxes and labels.


Best Regards,

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Sébastien Faure | Customer service & support Devialet

So, thanks for the info!