Upgrade program kick-off

[GuillaumeB]

Hi all,
I too would like to share my (great) experience with Devialet on the upgrade program. In addition to the stream of emails we all received about the upgrade, I've been contacted directly by phone by a representative from the Devialet store in Paris Beaugrenelle. The guy has been extremely nice, answering my questions about the upgrade, and proposing me to leave my D120 at the store as they can manage the logistic of the upgrade.
I finally went there last week to drop my D120 and have been offered a replacement unit while the D120 is being upgraded. I asked if I could try the D200 instead and they lend me one (for free)!
In conclusion, I'm very pleased with Devialet customer experience, first being able to upgrade a D120 into a 220Pro (just by judging the sound quality difference offered by the D200) and second being addressed in a personalized way.
Best regards,
Arnaud

Fantastic! I've actually been to this Devialet store! I visited with my parents. Actually we had no intention of doing so, we were just visiting the shopping mall which was recently renovated (my late grandmother used to live nearby and I used to visit Beaugrenelle as a child) and then suddenly a Devialet store appears in front of us! Very professional staff, one lady almost sold my father a Phantom there and then! Actually he ended up leaving his email address and shortly after received an email thanking him for visiting the store. He was very impressed to say the least!

Although I didn't care much for the acoustics in the shop it was a very professional setup and very busy! The contrast to the Bose shop nearby could not have been greater!

Guillaume