No favorites after Spark 1.9.0 update...

[Rudolph]

After the Spark 1.9.0. update my Radio Favorites are gone.
I can still see my Recently played but if I want to add them as Favorites
I only see a grey field with a star. I can't click on it.

[Seig_03]

After the Spark 1.9.0. update my Radio Favorites are gone.
I can still see my Recently played but if I want to add them as Favorites
I only see a grey field with a star. I can't click on it.

Do A Full Reset... i do full resets each time there's an update to clear the Phantoms from i think cached previous memory... so it will work flawlessly on new update.

[Rudolph]

After the Spark 1.9.0. update my Radio Favorites are gone.
I can still see my Recently played but if I want to add them as Favorites
I only see a grey field with a star. I can't click on it.

Do A Full Reset... i do full resets each time there's an update to clear the Phantoms from i think cached previous memory... so it will work flawlessly on new update.

Just did a full reset - DIDN'T work.
My recently played was now gone.
Making a new radio list but I can't fave any of them.
They only show up in recently played list.

[ragwo]

Strange. Did you do a full factory reset as described here?

Unplug the ELECTRIC cable of following products: Phantom, Dialog, Internet router, WiFi router or Airport.
After everything is unplugged please WAIT 30 SECONDS.
Then, replug the devices in FOLLOWING order:
1/ Internet router, wait that it’s COMPLETELY started
2/ Airport or other wifi router, wait that they are COMPLETELY started
3/ Dialog. Wait that the white light becomes stable white. Press 3 times on the white light. It should blink. Wait that the white light becomes stable white.
4/ Your Phantoms. Once plugged, press 3 times on the button of their back. You should hear the sound of a snap and the ears should wiggle. If not, press again 3 times on the button until your hear the sound of a snap.
5/ Wait that the Phantoms are „singing“
6/ Start Spark app and follow EXACTLY the steps shown on Spark
7/ If you have a remote, you can connect it now

[Rudolph]

Strange. Did you do a full factory reset as described here?

Unplug the ELECTRIC cable of following products: Phantom, Dialog, Internet router, WiFi router or Airport.
After everything is unplugged please WAIT 30 SECONDS.
Then, replug the devices in FOLLOWING order:
1/ Internet router, wait that it’s COMPLETELY started
2/ Airport or other wifi router, wait that they are COMPLETELY started
3/ Dialog. Wait that the white light becomes stable white. Press 3 times on the white light. It should blink. Wait that the white light becomes stable white.
4/ Your Phantoms. Once plugged, press 3 times on the button of their back. You should hear the sound of a snap and the ears should wiggle. If not, press again 3 times on the button until your hear the sound of a snap.
5/ Wait that the Phantoms are „singing“
6/ Start Spark app and follow EXACTLY the steps shown on Spark
7/ If you have a remote, you can connect it now

Thanks for the info.
Yes - I have done it this way.
I have got the Phantom for almost 1 1/2 year and never got this problem before.
When I right click on the radio station the fave choice is still grey.

[ragwo]

Are you logged in to your Devialet account in the app?

[Rudolph]

Are you logged in to your Devialet account in the app?

Yes, I'm logged in.
I have to wait until next upgrade to see if it can solve the problem.
My favorites are now in Recently played folder.

Thanks for your help.