23-Sep-2015, 22:18
My pair of phantoms worked fine earlier today, but when I tried to switch them on this evening they were completely dead. Maybe they had been trying to update when I switched them off at the socket earlier - though I had not been offered an update earlier. Who knows. Anyway the Dialog and Spark would not recognise them, and they didn't 'breathe': they played dead!
In case anyone else has the same problem, here was my solution. I started the initial set up but had to do a 'factory reset': ie press the 'off' button at the back of the Phantoms 3 times. (Had wondered what that button was for!). The Phantoms started breathing (alive! relief!) and the set-up worked as initially, including the update. Actually I tried various other methods of restarting the system before I discovered the factory reset process on Devialet's web page - in all an hour and a half. Missed Brahms Symphony 1.
The Phantoms have a great sound, but they are not for the faint hearted.
PS It took three tries to update Spark on my iPad, and the new version of Spark offered for Windows 7 seems to be the old version
In case anyone else has the same problem, here was my solution. I started the initial set up but had to do a 'factory reset': ie press the 'off' button at the back of the Phantoms 3 times. (Had wondered what that button was for!). The Phantoms started breathing (alive! relief!) and the set-up worked as initially, including the update. Actually I tried various other methods of restarting the system before I discovered the factory reset process on Devialet's web page - in all an hour and a half. Missed Brahms Symphony 1.
The Phantoms have a great sound, but they are not for the faint hearted.
PS It took three tries to update Spark on my iPad, and the new version of Spark offered for Windows 7 seems to be the old version