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Has anyone tried to call the support desk? All I get is a tape with a french woman saying something I don't understand.
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They usually answer, maybe she is ill maybe she is on holiday maybe many things, but someone usually answers.
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They always have when I asked them if they spoke English.
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14-Oct-2016, 23:23
(This post was last modified: 14-Oct-2016, 23:25 by Hifi_swlon.)
I think many of us had reached that conclusion a while back.... although strictly speaking the question here was about the phone line.
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I got a feedback that they were very busy the day i called and hence the tape response. That was only in French. Since the European support is supposed to be English and French as is stated on the website this is room for improvement.
An update on issue resolution; I looked-up the serial number which I found out was the same as I had before but the experience was totally different as the dial and the buttons felt changed. Maybe they took it apart for a polish job?
Support indicated that they are going to send a new one with a return label to send the old one back. Properly solved I'd say.
Devialet 220 Expert Pro CI | Sonus Faber Olympica II | Crystal cable speaker cables, interlink and power cables | ROON Rock on Intel NUC | Netherlands
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I read they 'fully refurbish' the remote. Bearing in mind the new 5yr warranty, perhaps they just gut it and replace the electronics and wheel mechanism - keeping only the case? So it would possibly feel like a brand new one, or perhaps in this case the replacement parts weren't seated properly?
Great outcome anyway.
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