01-Jun-2021, 23:16
Received my Dark Chrome 108dB pair exchanged for two 6 year old Silvers (U.S.). Both Silvers had some minor dents and one had some liquid splashed on it (which has 0 effect on it's functionality but *sigh*).
There was a delay receiving return materials (due to a shortage) but they eventually came. I packed the speakers in the boxes sans-fabric and sans-foot. Devialet received them and shipped out the new ones shortly after, no questions asked. I got two confirmation emails on receipt but only 1 email when the new ones were sent out presumably because they were on the same order.
I had just assumed I'd receive speaker + cable but to my surprise Devialet is including a remote with the speakers which is an added bonus because the tall v1 white remote would have been out of place next to the black speakers.
In all it was a slow (about 6 weeks from initial order) but smooth experience here.
There was a delay receiving return materials (due to a shortage) but they eventually came. I packed the speakers in the boxes sans-fabric and sans-foot. Devialet received them and shipped out the new ones shortly after, no questions asked. I got two confirmation emails on receipt but only 1 email when the new ones were sent out presumably because they were on the same order.
I had just assumed I'd receive speaker + cable but to my surprise Devialet is including a remote with the speakers which is an added bonus because the tall v1 white remote would have been out of place next to the black speakers.
In all it was a slow (about 6 weeks from initial order) but smooth experience here.