29-Oct-2021, 19:29
IMHO, Devialet has two significant weaknesses - software development and customer support/communication. Devialet simply doesn't focus resources on these. Perhaps that is a financial decision or perhaps it's simply corporate philosophy. To do it well would require significant resources and neither would provide a direct income stream from it. Of course, I have to believe their products success would be that much greater if they did these two things better, but who knows.
The impact on me, a Devialet customer for over 5 years, is that I have a hard time recommending Devialet to others for these reasons. But, I'm still an Export 440 Pro owner and it still sounds as good as ever. If/when I ever replace it, rest assured I will pay a lot more attention to how well a company supports its products and customers well beyond the initial sale.
The impact on me, a Devialet customer for over 5 years, is that I have a hard time recommending Devialet to others for these reasons. But, I'm still an Export 440 Pro owner and it still sounds as good as ever. If/when I ever replace it, rest assured I will pay a lot more attention to how well a company supports its products and customers well beyond the initial sale.
Devialet 440 Pro (two 220s)- Oracle CD transport - Kuzma Stabi S/Stogi S turntable - Von Schweikert VR-35 speakers - JPS SC3 SCs - PI Audio power conditioning -
Triode Wire Labs ICs and PCs - Roon on NUC 8i7beh running ROCK
Triode Wire Labs ICs and PCs - Roon on NUC 8i7beh running ROCK
Durham, NC USA