Devialet 250 Turning Itself Off

[David A]

I had my 220 Pro turn itself on randomly.
Changed the batteries in the remote and it has not happend since.

Aha! Thanks for that suggestion. Earlier today when I picked up the remote without touching any of its buttons the 250 went to standby. I was wondering if it could be the remote batteries. I’ll change them.

Alas, changing the batteries in the remote did not help. Looks like I’ll need to contact a service department – wherever that is in Australia.

Leigh.

Devialet's Australian office is in Sydney but I don't think they have much in the way of local repair facilities. The SD card slot in my 140 Pro stopped working 2 years ago and they arranged for it to be shipped to France for repair. I had it back in the system about 2 and a half weeks later which I thought was very good considering when I had to get my previous NAD M3 repaired a few years before that, there was an authorised repair agent here in Brisbane so I could personally deliver and pick it up and it  was away for 4 weeks. I was very impressed with Devialet's service turnaround, especially since the amp had to go to France.

Things may have changed in the 2 years or so since my 140 went to France, they may now have a local repair agent, but I suspect there's not enough work in Australia for them to keep a repair facility here.

Can I suggest something else to try before contacting Devialet about a repair? Try turning your 250 off and actually disconnecting the power cord from power for a few minutes before reconnecting power and turning it back on. A thorough reboot as well as changing the remote's batteries may possibly help. I don't think it will but it's worth a try.

All that best and hope you're keeping well,

David