04-Jul-2015, 03:27
Sorry to hear about your issues with the US distributer and getting your D200 replaced. Just a few weeks ago, I contacted my local dealer about a broken foot and a cosmetic blemish on my D120. I first contacted Devialet support about it, who suggested I speak with my dealer. The dealer then made arrangements for me to drop off the unit to the Canadian distributor. The distributor informed me that they would replace the foot and also try to polish the markings and ordered a special cleaning and polishing solution from Devialet for this. After a three week delay, I was informed that they would replace the unit because they could not re-polish it to their expectations.
They did not offer to replace the unit immediately but I am glad that they did. During the delay, I updated my support ticket with Devialet informing them of where things stood with the case and explained that I wished to have the unit replaced and would escalate the matter if things were not resolved to my satisfaction.
I am glad (and relieved) that I had a positive customer experience but it was the distributor that made it happen.
My unit was just over 3 months old, if that makes any difference.
Stay on them and keep demanding a replacement unit.
They did not offer to replace the unit immediately but I am glad that they did. During the delay, I updated my support ticket with Devialet informing them of where things stood with the case and explained that I wished to have the unit replaced and would escalate the matter if things were not resolved to my satisfaction.
I am glad (and relieved) that I had a positive customer experience but it was the distributor that made it happen.
My unit was just over 3 months old, if that makes any difference.
Stay on them and keep demanding a replacement unit.
Naim NAC-N 272 ➣ Naim XPSDR ➣ Naim NAP 200DR ➣ Kudos Super 10 ➣ Siltech Explorer 90L (Montreal, CA)
