Dialog concern?

[njaiswal]

Just power it all down and then power it back up. Shouldn’t be a problem.

If it continues to do this try a different connection method like Ethernet or PLC.

If it’s generally always been fine though then a simple restart of the system should correct it. Power all Phantoms and Dialogue down.


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Yes maybe, but my advice is do a complete factory reset and excactly as discribed:

https://help.devialet.com/hc/en-us/artic...nd-Dialog-


.

If a restart works it is not necessary to just jump to a factory reset and have to reconfigure and setup the whole system again. You work by eliminating the issue. Step by step. A factory reset may help but then again if it doesn’t you’re going to be taking other steps anyway.


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Here is the response I got from support. Makes you wonder if they are a real company. 
Dear Niten, 

Thank you for your message. 

I deeply regret this situation. However, if your Dialog is working properly, that mean that your Dialog is working OK. 

If you see that your Dialog is not working good, please feel free to contact us at any moment for more information. Our team will do the best to fix this situation out. 

Yours sincerely 
Kenny | Customer service & support Devialet