What’s happened with Devialet Help?

[Greg]

Does anybody have hints about how to get attention from Devialet Support? I've been calling customer support for over a month without getting past their tier-1 gatekeepers (who barely speak English anymore never mind understanding anything technical). Every time they promise that an engineer will call me, but that never happens and when I call they always insist that no tier-2 or anyone else is available.

I'm seeking direct contact information for someone at Devialet in higher-level customer support or engineering. Thanks.

There was a thread on this site, "Devialet support stop responding?" but it no longer exists. I hope I chose the right thread for this request.

Under your circumstances I would think an email to the CEO is warranted. I’m not sure of his address, but I would hazard a guess that this might work. franck.lebouchard@devialet.com

So, @deviousalet, have you tried it? As said, I don’t know if the address I gave is right, but it fits in with other Devialet employees address format. I’ll add that when I personally have hit a brick wall trying to get a result from any company, contacting the CEO has been a method that has brought successful result. Don’t worry, you’ll not be hassling him. He’ll have an employee with a complaint management job description. Usually, such a route gets things done. If you haven’t, try it. Next time I have your sort of issue, I certainly will.