05-Nov-2018, 14:46
(05-Nov-2018, 03:31)Rocketmannequin Wrote: Dear All,
I was unable yesterday to access my configuration file online or edit the one on my SD card. It can create a new one and that can be accessed, it not the older ones. I contacted Devialet who responded quickly on a Sunday. It was confirmed that both my files were corrupt. See below. Has anyone had the same problem? I guess I can’t port my old config data to a working text document.
Ginger (Devialet)
Nov 5, 02:59 CET
Dear Nick,
Thanks for contacting Devialet.
After checking config file from our end, I am regret to inform you that two of your configuration file are damaged and inaccessible. I would like to mention that there is no issue with our configurator and the source that damaged these files is unknown to us.
Would you mind creating a new configuration file?
If you have any questions, we would be glad to help.
Regards,
Ginger | Customer service & support Devialet
Hi, have you ever tried to send the option config file via email? I once had problems with the Mac, but it always worked by email !!
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