Red protection light on 200! Suggestions?

[now]

Hi - well, it's been 6 weeks since I dropped my Devialet 200 into my dealer.   No communication at all from Devialet (I've contacted them), and my dealer seems to be getting nowhere.  My previous relaxed approach to this has long since evaporated.  

It seems obvious that they're focusing on sorting out Phantom, as opposed to taking care of early adopters who helped build their company.  This is not good enough.   Next step will be a post to their Facebook page, which will be somewhat less hagiographic than others on their page. 

Fed up, from Templepatrick

There's a definite trend towards poorer customer service with the Expert range from posts I'm seeing here. I would never recommend the brand now, yet I loved mine - particularly the design. But who needs the hassle of crappy arrogant after sales support on expensive hifi.