15-Jun-2015, 21:06
(This post was last modified: 15-Jun-2015, 21:07 by Rufus McDufus.)
They don't seem to be very well organised. I'm really hoping they do actually log all customer communication but the fact you get a reply which often totally disregards all the work and effort that's already occurred seems to suggest they don't read back over issues/cases/tickets. Making random off-the-cuff diagnoses without being aware of the information that's already been passed to and fro is just making their life all the more difficult (as well as the customer of course).
