Just keeps getting better & better! Yesterday my Devialet shipped back to me from New York after nothing whatsoever was done to it related to its balance issues. Tracking shows I'll get it next Monday. The director of national sales told my dealer yesterday "if it still has a problem on return, next time we'll just replace it... no questions asked." Apparently they would have me believe the balance issue 'auto-corrected' in the back of a UPS truck en route cross-country to NYC! And further, they'll replace it next time but not this time. So I have to unbox it, hook it up, listen, then call my dealer just like before and say it has a balance issue. But this time I'll get a replacement. Confused yet? Yeah, I don't get it either. "Let's pay for shipping from the western US to NYC, put a tech on it for 3 days, do nothing, pay for shipping back across country then next time we'll replace it AND pay for it to come back to NYC AGAIN plus send another one cross-country AGAIN"... yeah, that's it, that's the ticket!
I've never been more flummoxed in all my life!!
I've never been more flummoxed in all my life!!
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