28-Mar-2016, 12:07
(28-Mar-2016, 11:44)thumb5 Wrote: Hello Kev,
I don't doubt that there are some, maybe many, well-intentioned individuals working at Devialet. And it's not too much of a stretch to believe that some of them may be working on fixes for the widely-reported problems. However, that doesn't change my (and others') perception that the company as a whole presents an "attitude" which can best be described as arrogant and uncaring. One way for Devialet to improve this perception -- if indeed they are interested in doing so -- would be to actually fix some of these problems before announcing more new products, extravagant sponsorship deals, etc.
Also, I take your point about them being a new company, but that does not excuse releasing products that do not work as advertised, without taking proper responsibility for fixing them within a reasonable time scale (i.e. less than several years). And given that the fixes have not been forthcoming, I believe they also have a duty to communicate properly with their customers about what progress they are making towards a proper resolution. That is just common courtesy.
+1
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