No Help from Devialet

[ogs]

Hi

I've sent a mail to Devialet support about this, referring your post here.

Thank you. I have talked with their dealer here , but they are in the dark as well. How difficult can it be to make one exception and do the upgrade payment through the dealer and not directly to them?

Dealers can send the amps for upgrade on your behalf and arrange payment. My dealer does this for me and I pay him (and six or seven others I've been told). The dealer is granted an upgrade code/license by Devialet. Maybe this is the problem - Devialet has not approved your dealer for handling upgrades?
I have also delivered  the upgrade code I was given by Devialet to my dealer in case he needs it.