23-Dec-2016, 16:33
I had the same problem. I first requested a new code in a support ticket (explaining carefully what had happened) but didn't hear back for 3 weeks or so. I then made a call to the support desk (within business hours) and got a new code without any fuzz. I recommend you calling their "helpline".
QNAP TS219P II/ TIDAL-Hifi > Roon@mac-mini > AIR3-Cat6 > Devialet 250 > Audience AU24 SE > Gallo-3.5Ref (w/ SAM)