24-Dec-2016, 03:03
(23-Dec-2016, 18:40)Dannythered Wrote:(23-Dec-2016, 16:33)Borgen Wrote: I had the same problem. I first requested a new code in a support ticket (explaining carefully what had happened) but didn't hear back for 3 weeks or so. I then made a call to the support desk (within business hours) and got a new code without any fuzz. I recommend you calling their "helpline".
I was worried I would be waiting ages but in fact had a new code within 2 hours, the credit card providers fraud team were the stumbling block, in this case I was very impressed with Devialet support particularly on the Friday before Christmas, thanks for your response Borgen
had the same...Visa declined the purchase (TDBank)..called them back to confirm they would allow the next transaction which they assured me they would but in the interval that passed until I could get a new code they declined the transaction again...dull-witted fools.....used a different Visa from our Credit Union and all went well
