Poor Customer Care

[BoyScout]

Not all American companies treat their customers poorly.
In fact, the best customer service that I have  ever had was from DH Labs, an American cable company.
I had been sent some incorrect cable  connectors by the Australian distributor.
The Australian distributor was hopeless at resolving the issue but within minutes of contacting DH Labs the correct items were being prepared for express dispatch at no charge and with no expectation that I should return the  incorrect items.

Always found that the Devialet experience was on the plus side of good, though perhaps not always at first contact.

Justice above all:
I bought a thounsand cables from USA, nothing to complain, they always solve my problems changing the cables or giving me the support i need.
The problem was always with the expensive and complicated stuff, like amps, preamps,  streamers and so on.
That´s why, after many years consuming american hi-end equipment, simply because they´re very, very good in general, i sold everything and now i just consider european companies equipment , with some exceptions (cables, for example...).