What’s happened with Devialet Help?

[Lincolnlad]

I bought a 250 days before the upgrade programme was announced.  A couple of months later a 250 Companion was offered to me at a reasonable price so I bought that, all the while thinking I would upgrade the two in a little while.  Of course, the upgrade programme was stopped as I was saving up.  I complained and got a discount code for the next programme.   I kept asking when, no-one had an answer.
Now the upgrade programme is in full swing again (at a greatly increased price), I had a couple of questions to ask before going ahead ( like, what is my code worth?).  I asked them on 2 August (today being 17th).  Nothing.  I fortunately was given an email address of a Devaliet person who has been sort of helpful (at least he responded). I was asked to enter my discount code in the upgrade application - not recognised.  My contact apologised and said it would be at least another couple of weeks before I could expect a reply - they were short staffed.  Everyone knows France goes on holiday for August, so why did they launch the (expensive) programme, where there might be lots of enquiries 
) in the height of the summer season?  I really do despair.

@Lincolnlad Having lived and worked in France, I know for sure that nothing happens in August, unless you happen to be in the hospitality business or government.  I, too, was surprised that the company launched the program during this time.  Confiture demain et bonne chance!

It’s now the 25th of August, and apart from a quick note from the Devialet person mentioned in my original post - nothing - well over three weeks!

29th August and have received a very nice reply at last with apologies.