16-Nov-2022, 18:01
(This post was last modified: 27-Feb-2023, 19:40 by Hawkman.
Edit Reason: Situation Update
)
Hi all, just received my new Phantom IIs a couple of days ago and the following is a list of my experiences (good and not-so-good):
1. Ordering direct from Devialet went well, except the ordering page would not accept my credit card, so had to use PayPal.
2. Delivery from France to Canada was fast and seamless.
3. Packaging is outstanding, on par with Apple.
4. Setup was fast and easy. Had both Phantoms running in stereo mode over Airplay in about 5 minutes.
5. At first listen, the sound was not great, but then again the Phantoms were literally ice-cold from the delivery truck.
6. After playing for a couple of hours, the sound improved dramatically, and after a couple of days of playing, sound fantastic.
7. Yesterday, the Devialet app announced an upgrade to each Phantom, so I ran the update and afterwards, neither Phantom would respond to AirPlay. After a few minutes of panic and some research on the Devialet site, I realized the update had switched both Phantoms to Aux input. Turned that off and all was good.
8. Then this morning, Apple Music over Airplay just stopped, mid song. Re-booted the Phantoms, no luck. Airplay showed a connection, but no sound. Tried Radio Paradise over Airplay and that worked!
9. On my iPhone 12, I turned Bluetooth off and on, the same for WiFi. Bingo, now everything works.
So, some teething problems, but all in all, I am super happy with the Phantom IIs. Will update as time goes on.
Thursday, November 17. All was good last evening. This morning, nothing. Speakers played one note then stopped. Reset my internet, turned off the Phantoms, unplugged for 5 minutes. Plugged back in and tried again. One speaker played and after about 15 minutes, stopped. The Devialet app is communicating with the Phantoms, but Airplay cannot connect. Any suggestions?
OK, tried multiple avenues, and the best I could get was a connection for about 1 second, then nothing.. Then did a hard reset on my iPhone 12 and bingo, all is good. So, seems there's some sort of 'hand-shaking' issue with Airplay and the Phantoms. I have a service request into Devialet. Will let everyone know the outcome.
Friday: Devialet has asked for a report and I have replied. Will post their response. Today seems stable, but then I did not turn my phone off last, as I usually do. More to come...
So, problem was my Bell 3000 router put one Phantom on the 2.4GHz network and the other on the 5.0GHz network.
I logged into my router and went to the administrator settings to give each Devialet a static IP address and both on the 5GHz network. Fixed instantly. Big thanks to Yusuf . See below:
Hi Robin,
In the report you have sent, I do see both Phantoms as connected, the reason you are not seeing them is that one of them is in 2.4ghz and the other in 5 ghz frequency band on your wifi network.
The way to solve that is to ask your provider to split your wifi into two so that you have :
BELLxxx for the 2.4ghz and BELLxxx-5 for the 5ghz
Then configure your Phantoms to the 5ghz wifi and you will be good to go !
Kindly,
Yusuf | Customer service & support Devialet
1. Ordering direct from Devialet went well, except the ordering page would not accept my credit card, so had to use PayPal.
2. Delivery from France to Canada was fast and seamless.
3. Packaging is outstanding, on par with Apple.
4. Setup was fast and easy. Had both Phantoms running in stereo mode over Airplay in about 5 minutes.
5. At first listen, the sound was not great, but then again the Phantoms were literally ice-cold from the delivery truck.
6. After playing for a couple of hours, the sound improved dramatically, and after a couple of days of playing, sound fantastic.
7. Yesterday, the Devialet app announced an upgrade to each Phantom, so I ran the update and afterwards, neither Phantom would respond to AirPlay. After a few minutes of panic and some research on the Devialet site, I realized the update had switched both Phantoms to Aux input. Turned that off and all was good.
8. Then this morning, Apple Music over Airplay just stopped, mid song. Re-booted the Phantoms, no luck. Airplay showed a connection, but no sound. Tried Radio Paradise over Airplay and that worked!
9. On my iPhone 12, I turned Bluetooth off and on, the same for WiFi. Bingo, now everything works.
So, some teething problems, but all in all, I am super happy with the Phantom IIs. Will update as time goes on.
Thursday, November 17. All was good last evening. This morning, nothing. Speakers played one note then stopped. Reset my internet, turned off the Phantoms, unplugged for 5 minutes. Plugged back in and tried again. One speaker played and after about 15 minutes, stopped. The Devialet app is communicating with the Phantoms, but Airplay cannot connect. Any suggestions?
OK, tried multiple avenues, and the best I could get was a connection for about 1 second, then nothing.. Then did a hard reset on my iPhone 12 and bingo, all is good. So, seems there's some sort of 'hand-shaking' issue with Airplay and the Phantoms. I have a service request into Devialet. Will let everyone know the outcome.
Friday: Devialet has asked for a report and I have replied. Will post their response. Today seems stable, but then I did not turn my phone off last, as I usually do. More to come...
So, problem was my Bell 3000 router put one Phantom on the 2.4GHz network and the other on the 5.0GHz network.
I logged into my router and went to the administrator settings to give each Devialet a static IP address and both on the 5GHz network. Fixed instantly. Big thanks to Yusuf . See below:
Hi Robin,
In the report you have sent, I do see both Phantoms as connected, the reason you are not seeing them is that one of them is in 2.4ghz and the other in 5 ghz frequency band on your wifi network.
The way to solve that is to ask your provider to split your wifi into two so that you have :
BELLxxx for the 2.4ghz and BELLxxx-5 for the 5ghz
Then configure your Phantoms to the 5ghz wifi and you will be good to go !
Kindly,
Yusuf | Customer service & support Devialet
