13-Jan-2024, 11:20
(08-Jan-2024, 22:30)Fornix Wrote:(05-Dec-2023, 18:44)Pim Wrote:(05-Dec-2023, 18:00)ada Wrote: The problem is not the features or the bugs that we have discussed several years here. For me the concern/problem is about the support, if the amp is broken, if we need repair, spare parts and most importantly the configuration which is driven in the website.
From everything I have seen so far, the support is still excellent.
I bought an ex-demo D1000 some time ago. It didn’t have CI boards so early December 2023 I asked Devialet. They immediately replied offering to ship the amps and install the boards for free. I received them back in less than 2 weeks. Communication with the rep and service was excellent.
To my surprise dropouts during streaming (including Roon, RAAT, UPNP) with CI boards was worse than without CI boards and worse than a D250 I have. Roon on windows 11 on dedicate i5-9400 computer. Reading on this site I saw about the gigabite network problems. I Amazoned a cheap 10/100Mb switch which improved dropouts from multiple to a few times per hour. Installed ROCK on the computer and now the D1000 plays flawless without any dropout in weeks, not even on 192/24 files. I also have not had any dropouts on the D250, but I don’t use it as much.
Finally a good report on the Dev support. Really cool of them to do this for free.
And no more dropouts: nothing worse then the constant fear of dropouts or worse (I still have white noise PTSS, haha!).
Enjoy the music!
Devialet Expert 200 (FW 7.1.3) / Magnepan 1.7i / Rel T5 / Foobar (WASAPI event 24bit) / AIR 3.0.1 public beta (best Air 3.x.x SQ by far)