21-Mar-2015, 23:58
(21-Mar-2015, 23:02)Music or sound Wrote: Ian I completely agree with your statement. It is in line with my thread about D-Premier "upgrade" http://devialetchat.com/showthread.php?tid=863.
One thing is customer input for problems a product has but Devialet apparently relies on customers to troubleshoot (and then not do anything about it). What you have done is far more than any customer should do to solve a product problem. I was originally really impressed by Devialet and its customer support but my impression was reversed completely within the last year!
Yes, I remember your thread and also the post I made there about expectation bias, which proved to be unintentionally provocative!
But on your point in this thread, thank you. I was a huge advocate of the brand and now I am not. I hope that reverses, but it seems to me that Phantom and Dialog and Spark will get priority for an indeterminate period (until they get the software right) and then maybe they will rectify the AIR and Configurator shortcomings. Which they have known about for months but, despite that, preferred to develop Phantom and Dialog and Spark anyway.
Innuos Statement 2TB SSD with Next-Gen PSU (with Roon lifetime)
MacBook Pro (with Air)
Draytek Vigor 2860v-Plus/Devialet Original d'Atelier CI Nos. 54A&B/Magico M3 pair
Shunyata cables (digital/interconnect/loudspeaker/power)/Shunyata power units (Triton/Typhon)
Dialog/Phantom Gold/Tree pair
Missing Link cables (power)
England
