19-Apr-2015, 19:43
Bravo Ian! That does sound like very positive news. Thanks again for your persistence which seems, at last, to have provoked some reassuring words from someone in a position of authority at Devialet.
I agree completely that a lot of frustration and possible bad feeling towards Devialet could have been avoided if only this communication had come more freely and frequently. It seems that Devialet's engineering team really have been working behind the scenes to fix various problems with the Expert series - so it surprises me that they have not been more forthcoming about this. (I know everyone has had the "engineers are working on it" line from the support staff, but it is impossible to tell from that alone that real progress is being made.)
Anyway, let's hope that there is more positive news ahead.
I agree completely that a lot of frustration and possible bad feeling towards Devialet could have been avoided if only this communication had come more freely and frequently. It seems that Devialet's engineering team really have been working behind the scenes to fix various problems with the Expert series - so it surprises me that they have not been more forthcoming about this. (I know everyone has had the "engineers are working on it" line from the support staff, but it is impossible to tell from that alone that real progress is being made.)
Anyway, let's hope that there is more positive news ahead.
Roon (Mac Mini), Wilson Benesch Full Circle, Expert 1000 Pro CI, Kaiser Chiara
Warwickshire, UK
