25-May-2015, 18:02
(25-May-2015, 13:27)Antoine Wrote:(17-May-2015, 12:53)beerman Wrote:(17-May-2015, 12:28)Antoine Wrote:
(16-May-2015, 21:17)beerman Wrote:(16-May-2015, 16:47)Antoine Wrote: OK, made the config from scratch but compared the files using diffchecker.com and they are identical. So I will report the issue to Devialet. Strange that no other users, using sub through pre-out, have noticed this issue or perhaps they just haven't mentioned it here.
I do have the same issue (starting with ethernet input). Changing inputs or dialing the volume knob corrects the issue immediately also. I will try to delete my configurations and start with a new one.
(16-May-2015, 22:40)beerman Wrote: Starting with a new configuration does not solve the problem. As a workaround I configured a startup input source I normaly don't use (optical input). When I change to ethernet or line input, it works normal. Hope this problem gets solved.
Hi Beerman, thank you for confirming this issue! I'll make note of it with Devialet when I report the issue with them coming week. I also tried a new config from scratch to no avail.
Thank You! please keep us informed!
Update: they asked me for my config file which I emailed back but I just saw they closed the case so that reply back with my config files probably never reached it's destination. ("This request has been deemed solved May 20").
I've created a follow-up...hope they don't close it prematurely again. I'm wondering if those support guys realize we're not discussing hamburgers but 13k euro devices...
I reported this issue also and got answer from Devialet today:
"Thank you for your message;
our engineers are aware of this issue and now trying to find a solution. To help them, can you please send us your configuration file compressed ?
Best regards,
Customer Care"
i sent back my compressed configuration file as they asked me, although I have included my configuration file at my first email to Devialet.
Now wait and see.
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