02-Sep-2015, 11:47
I just got this e-mail from Devialet costumer service:
Devialet S
Devialet Support (Devialet)
Sep 2, 12:01
Dear Sir,
Thank you for your message.
We understand you surprise about the new volume because we were the same. So we discussed this with ou engineers and they had as expected a relevant explanation.
In the previous version, the volume was not coherent at all. A 5% volumes would produce such a high sound. By many feedbacks we received it was not confortable for users.
So the engineers extended the volume scale. The whole volume of Phantom is still available. Phantom sound was in no way blocked or reduced.
A part of the scale was simply reworked in order to add more "finesse" to the system as per the attached table (old volume vs new volume).
Of course we would be happy to help you resolve some other issues that you may encounter with this new major update.
Devialet S
Devialet Support (Devialet)
Sep 2, 12:01
Dear Sir,
Thank you for your message.
We understand you surprise about the new volume because we were the same. So we discussed this with ou engineers and they had as expected a relevant explanation.
In the previous version, the volume was not coherent at all. A 5% volumes would produce such a high sound. By many feedbacks we received it was not confortable for users.
So the engineers extended the volume scale. The whole volume of Phantom is still available. Phantom sound was in no way blocked or reduced.
A part of the scale was simply reworked in order to add more "finesse" to the system as per the attached table (old volume vs new volume).
Of course we would be happy to help you resolve some other issues that you may encounter with this new major update.
