03-Sep-2015, 07:07
I have written to Devialet about it. Basically, I have told them that if I had heard the product with the current firmware in the shop, I doubt I would have purchased it. I have also asked if they are not happy to revert the changes whether they are happy to take back the products and refund the customers that feel this is an unwanted product change that downgrades the user experience.
I hope they take a responsible rather than arrogant attitude about it. By comparison, Microsoft has realised that what seems like a good idea in the testing, may not be received as a good idea by the customers, and much more complex software comes with the option to revert changes.
I shall update you their reply, but I think more people that feel this way should raise a direct complaint with the company so they understand our views.
I hope they take a responsible rather than arrogant attitude about it. By comparison, Microsoft has realised that what seems like a good idea in the testing, may not be received as a good idea by the customers, and much more complex software comes with the option to revert changes.
I shall update you their reply, but I think more people that feel this way should raise a direct complaint with the company so they understand our views.
