Sounds very strange. What R/C loading are you setting in the configurator? According to Ortofon's specifications the recommended settings are 470 ohms, 100-400 pF. The 470 ohms surprised me - could it be a misprint and 47 kohms is really the expected value - I thought that was more typical for a moving magnet cartridge, and low resistance was used for moving coils? Anyway, it might be worth a try with "high" loading - can't do any harm, I'd have thought...
Or maybe the phono stage is not honouring the configuration you've set....?
[Just realised the OP was in September so probably solved long ago. Left my reply in case it might be helpful.]
Or maybe the phono stage is not honouring the configuration you've set....?
[Just realised the OP was in September so probably solved long ago. Left my reply in case it might be helpful.]
Roon (Mac Mini), Wilson Benesch Full Circle, Expert 1000 Pro CI, Kaiser Chiara
Warwickshire, UK