Cracked Phantom

[Axel]

Hi guys! I haven't posted anything on this forum before, but I feel like I just have to tell you about what just happened. A couple days ago 1 of my 2 beloved silver phantoms got knocked of its 100cm stand and face planted on the floor. It got a big dent and the sound was pretty fucked, and I have no insurance that would cover this. Today I wrote to Devialet and told them about my accident to hear about the possibility of getting it repaired. I also told them that Ive noticed tiny cracks on top of my other silver phantom, but I didn't bother to mention that actually both had the same tiny cracks, since I damaged it further by my own fault. They replied and asked if both the speakers had the same cracks, regardless of the damage from the fall. I told them yes, and the next thing they say is that they will replace both my silver phantoms with brand new ones FOR FREE! Even though I broke one of them my self. I literally cried of happiness! Ive read a lot of bad things about Devialet customer support, but this proves that they are a company that truly care about their customers! I hope you all will get treated the same way.

That sounds like a very favourable outcome. Nice to hear something positive for a change.