05-Dec-2016, 21:42
Hi,
First time post on this forum. I purchased a Silver Phantom new direct from Devialet (via the Enjoy delivery service advertised on the website) in early October, including the Devialet Care. Noticed a crack at the end of October, after less than one month of ownership. I immediately contacted Devialet and sent them a picture. They acknowledged the defect, indicated that I've qualified for a replacement, yet it is a month later and I still don't have a replacement speaker. Each time I call Devialet or start a chat on the Devialet website, they are unable to provide me with a status on my replacement. This is a bit alarming, not even being able to provide me with an update. Has anyone had a similar experience? Is this simply how long it takes? Any advice to prompt action?
First time post on this forum. I purchased a Silver Phantom new direct from Devialet (via the Enjoy delivery service advertised on the website) in early October, including the Devialet Care. Noticed a crack at the end of October, after less than one month of ownership. I immediately contacted Devialet and sent them a picture. They acknowledged the defect, indicated that I've qualified for a replacement, yet it is a month later and I still don't have a replacement speaker. Each time I call Devialet or start a chat on the Devialet website, they are unable to provide me with a status on my replacement. This is a bit alarming, not even being able to provide me with an update. Has anyone had a similar experience? Is this simply how long it takes? Any advice to prompt action?