06-Dec-2016, 02:31
Mine took 6 weeks to get sorted. You have to actually call their customer care and follow up with emails. They seem to lack coordination because in my case I returned 2 silver phantoms due to the cracks but only 1 was sent back as replacement. I had to call to request for the second one. A guy called Antonin helped. I was breathing down their necks in the end they gave me a free remote because even my dialog was replaced at the beginning due to fault.