New product launch?

[GuillaumeB]

High end audio is not only about sound quality and how much this or that costs. It is also about the trust that a customer shows the manufacturer when purchasing very expensive gear. 

+1 I think that is absolutely spot on.

Now put yourself into my shoes having purchased Devialet's limited edition, anniversary edition, only to find that 3 months after delivery,  a "better" higher specified model is shipping. There was absolutely "no tact or finesse", to use your exact words, in the way that the launch of the 1000 Pro was communicated. None whatsoever.

Guillaume

I appreciate your disappointment when Devialet announced the 1000 pro, but then I look back at your posts after you had taken delivery of your O d'A and how happy you were with the improvement in sound quality over the 800. Nothing will reverse that, Guillaume. You still have a blindingly good amp and a limited edition of only 100 worldwide. You also have the option of upgrading to 1000 pro spec. Be happy in the knowledge that your amp will always be one of a kind!

Yeah you're right, it's a brilliant amp. But I still don't feel good about the whole business. It's not just the fact that a better model was launched but also the terrible comms surrounding the upgrade process. And now we are told that we are last in line for the upgrade which isn't terribly helpful.

Anyway I don't expect anyone to feel sorry for me. 

Guillaume