Internal streamer (Devialet Expert) at the end of 2016

[Zappydev]

Unique is an overused term, but I think Devialet is unique in the hifi industry in terms of its plus and minus points.

Forums do attract obsessives and I suggest DevialetChat is no exception, but my sense is that the level of dissatisfaction here is increasing quite a bit - with failures to address long standing issues like customer communication and AIR Mac and AIR Windows (and much more) being compounded by more recent things like the mysterious dealer conference and the leaks and the seeming "successor" to the 5 month old "best thing since sliced bread" Od'A.

The perverse thing is that most of this is easily addressed (and even the AIR problem seems addressed for some of us through AIR3 Mac)! Why create such dissatisfaction when the solutions are not particularly difficult?

I've used this example before but can you imagine a premium car brand allowing its business to head in this direction? And it is often the case that premium brands do attract a disproportionate share of obsessives and have to respond to those issues.

I suspect addressing this needs combined dealer activity rather than complaints from customers which, to a large degree, have not worked over the last two or three years.

Very well put, Ian, but I think that any of us who spend 5-figure sums or more in Great British Pounds "just" to listen to music are obsessives well before we join a forum