03-Jul-2016, 12:57
(02-Jul-2016, 18:30)Dr Tone Wrote: Got this nice reply on twitter today:
Dear friend
fixing AIR is on going. We are aware of some issues and won't let you this way. It just takes some time and we need to adjust our priorities. I hope you understand our position.
Kind regards
D
Obviously it's never been a priority over the last 2 years.
How can we understand their position if they never explain it? This is at the crux of the problem: Devialet's inability (or lack of desire) to communicate effectively with its customer base. How can we empathise with them if they never tell us anything?
Communication isn't just about glitzy product announcements. It's about addressing customer issues and concerns too. Actually its bigger than that; it's about having a conversation with your customers.
Guillaume
Industry disclosure: UK distributor for Shunyata Research
220 PRO, totaldac d1 server with additional external power supply, totaldac d1-seven, Echole PSU for Totaldac, Wilson Audio Sasha 2, Shunyata Research cables, Shunyata Hydra Alpha A10 + DPC-6 v3, Various Entreq ground boxes and cables, Entreq Athena level 3 rack, 2 X SOtM sNH-10G with sCLK-EX + 10MHz Master Clock input + sPS-500 PSU, i5 sonicTransporter w/ 1TB SSD
UK
