Optical dropouts

[meeotch]

I think I agree with ogs on this. I get the distinct impression that customer support is doing its best to pretend the problem doesn't exist. It took me a month to get support to admit that the Dialog optical dropouts thing was a known problem (for which they promised a fix was "coming soon"). In the year that's passed since then, I haven't had a single support rep acknowledge that it's design problem, rather than an issue with how I've set up the equipment. Two different reps in the past week have told me straight out that wifi should work with no dropouts.

This could be due to bad information sharing on their end, of course. But if they are knowingly selling gear with features that don't work correctly, that's class action territory, imho.

Either way, I think it's important that we remain vocal, both in terms of sharing info here, and in terms of letting Devialet know that we're not satisfied when the gear "sort of" works as described. Even if, as ogs suggested, we're in the minority for caring.

UPDATE w.r.t the optical splitter: After several days, I got an email from the same support rep with an amazon link to a splitter that specifically says in its description that only one of its outputs is active at a time. Not even a recommendation for a product that is known to work - just something she googled up, and as it turns out is not suited to the application.
https://www.amazon.com/VIMVIP-Toslink-Di...o+splitter