24-Feb-2017, 15:52
It is salutary and interesting that Devialet's policy on repairs is being challenged by its owners on the day that a Facebook advert placed by Naim emphasises their commitment to allow you to get almost any of their products dating back to the '70s still repaired.
I have visited Naim's Salisbury plant and having at least a manufacturing systems background was slightly astonished at what appeared to be costly and outmoded practices. However, I do now own a Devialet 250 Pro at no small expense, particularly compared to Naim, and had jumped in expecting both customer service and repairability to be at least the equivalent of any of their competitors. Is this not so?
I have visited Naim's Salisbury plant and having at least a manufacturing systems background was slightly astonished at what appeared to be costly and outmoded practices. However, I do now own a Devialet 250 Pro at no small expense, particularly compared to Naim, and had jumped in expecting both customer service and repairability to be at least the equivalent of any of their competitors. Is this not so?
