Help - Phantom Stopped working

[JCarra]

Hello all, 

I've read through this board for the past two weeks in order to best prepare myself for the arrival of my two Phantoms and Dialog. Thanks to some great posts I was able to pre-configure my Airport Express and setup was a breeze. Within minutes I was up and running a stereo setup. I tested the speakers in different parts of the room and everything was fine.

I decided to move the speakers downstairs to check connectivity. I brought them down one by one myself with no obscene amounts of pressure or anything close to it.

To my dismay, one of the phantoms will not turn back on. I hear a faint electric sound buzzing (like a working one would do before it fully boots up). I tried pressing it 3 times, I even tried the 30 second reset. I hear the buzz cut out on the 30 second reset but it just boots back up to this state.

Also, it shows up when I search via bluetooth. I can even connect to it but no music plays. 

The only other thing that I tried during this time was plugging it in via Ethernet. 

Has anyone had a similar issue? Any ideas? I've only owned them for a few hours. I tried calling customer support but got a voicemail.

Thank you!

[Rodrat2]

Email them they will respond fairly quickly. The ethernet port on the Phantom is not operational like many other things.

[Johnnydev]

Hello all, 

I've read through this board for the past two weeks in order to best prepare myself for the arrival of my two Phantoms and Dialog. Thanks to some great posts I was able to pre-configure my Airport Express and setup was a breeze. Within minutes I was up and running a stereo setup. I tested the speakers in different parts of the room and everything was fine.

I decided to move the speakers downstairs to check connectivity. I brought them down one by one myself with no obscene amounts of pressure or anything close to it.

To my dismay, one of the phantoms will not turn back on. I hear a faint electric sound buzzing (like a working one would do before it fully boots up). I tried pressing it 3 times, I even tried the 30 second reset. I hear the buzz cut out on the 30 second reset but it just boots back up to this state.

Also, it shows up when I search via bluetooth. I can even connect to it but no music plays. 

The only other thing that I tried during this time was plugging it in via Ethernet. 

Has anyone had a similar issue? Any ideas? I've only owned them for a few hours. I tried calling customer support but got a voicemail.

Thank you!

Try to do e real and correct factory reset and not Parts of it. And do it excactly as the instructions!!!
See www.devialet.com.  Help

[Johnnydev]

Hello all, 

I've read through this board for the past two weeks in order to best prepare myself for the arrival of my two Phantoms and Dialog. Thanks to some great posts I was able to pre-configure my Airport Express and setup was a breeze. Within minutes I was up and running a stereo setup. I tested the speakers in different parts of the room and everything was fine.

I decided to move the speakers downstairs to check connectivity. I brought them down one by one myself with no obscene amounts of pressure or anything close to it.

To my dismay, one of the phantoms will not turn back on. I hear a faint electric sound buzzing (like a working one would do before it fully boots up). I tried pressing it 3 times, I even tried the 30 second reset. I hear the buzz cut out on the 30 second reset but it just boots back up to this state.

Also, it shows up when I search via bluetooth. I can even connect to it but no music plays. 

The only other thing that I tried during this time was plugging it in via Ethernet. 

Has anyone had a similar issue? Any ideas? I've only owned them for a few hours. I tried calling customer support but got a voicemail.

Thank you!

Try to do e real and correct factory reset and not Parts of it. And do it excactly as the instructions!!!
See www.devialet.com.  Help

[JCarra]

Hello all, 

I've read through this board for the past two weeks in order to best prepare myself for the arrival of my two Phantoms and Dialog. Thanks to some great posts I was able to pre-configure my Airport Express and setup was a breeze. Within minutes I was up and running a stereo setup. I tested the speakers in different parts of the room and everything was fine.

I decided to move the speakers downstairs to check connectivity. I brought them down one by one myself with no obscene amounts of pressure or anything close to it.

To my dismay, one of the phantoms will not turn back on. I hear a faint electric sound buzzing (like a working one would do before it fully boots up). I tried pressing it 3 times, I even tried the 30 second reset. I hear the buzz cut out on the 30 second reset but it just boots back up to this state.

Also, it shows up when I search via bluetooth. I can even connect to it but no music plays. 

The only other thing that I tried during this time was plugging it in via Ethernet. 

Has anyone had a similar issue? Any ideas? I've only owned them for a few hours. I tried calling customer support but got a voicemail.

Thank you!

Try to do e real and correct factory reset and not Parts of it. And do it excactly as the instructions!!!
See www.devialet.com.  Help

I'm not sure where you see something on that site that differs from what I said. This is a single Phantom issue. My other set (Phantom + Dialog) work perfectly fine. I did the Dialog+ Phantom reset for the heck of it with no resolve. If i'm missing something please let me know.

RodRat2 - I did, but figured that i'd pose the question here as well. Thank you. 


I'm in contact with support and will be working through this with them in the near future.

Thank you for your responses.

[ondastar]

J:

Did you unplug the power cord from the Phantom receiver (and leave off for several minutes) as well?

[JCarra]

J:

Did you unplug the power cord from the Phantom receiver (and leave off for several minutes) as well?

I left the entire setup unplugged overnight and tried the recommended troubleshooting steps again this morning. My novice understanding of electronics is telling me that something is fried, somehow.