Defective earbuds after less than 2 months.

[ccaerlos]

I purchased the Devialet Gemini II less than two months ago while traveling in Japan. From the start, I experienced occasional disconnect issues, which were tolerable. However, about three weeks ago, one earbud stopped charging completely.

I contacted Devialet, provided proof of purchase, and shared the problem details. Despite the fact that the product is covered by a 2-year warranty (and has been on the market for less than 2 years), Devialet refused to repair or replace the unit. Instead, they only offered me the option to purchase a new pair at a discounted price.

This is especially frustrating given that charging issues are a known problem with the Gemini II. I did not expect this kind of response from a premium brand.

Has anyone been able to get them repaired outside of Devialet support?

[sungod]

If you bought on credit card, check your card T&C to see if you are within the protection period, you may be able to get a refund that way.

Did you buy from an authorised retailer? If not, the warranty may not apply.

Otherwise, I'd persist with Devialet, skip support and go up the food chain with your complaint.

Read the warranty terms carefully to check there is nothing that might invalidate your claim, then quote the applicable terms to Devialet stating that you expect them to comply with their terms and that if they remain in breach you will take action for damages and costs (worth saying it, even if you might not have the time to do it).

If they still refuse, decide if you can be bothered to follow through. Also check with your local consumer protection/trading standards for options - they may support you.