Devialet Dialog not compatible with expert line until mid 2015

[f1eng]

Hi Eddye,

Many thanks, couldn't find it on UK site, but away from home so no access to my home PC so no time to investigate!

Hi again, tried accessing the site from my iPad but all videos are greyed out! 

Sorry, I was browsing on my Macbook, but I see what you mean. On my iPad the vid's are greyed out too. 

That's OK, will try again, on my PC, when I get home tomorrow.

My Dialog order status has now changed (under Mes Commandes) to show that it will be delivered on 15th April. Anybody else have an delivery date confirmed for Dialog?  I'm in the UK.  

My order, from 30/12/14, still shows "processing"

[Confused]

My order for a Dialog only (n°300000034) was showing a delivery date of mid Feb, then the end of March, and is now shown as "Processing". Maybe "processing" means it's about to be dispatched? To be honest, I am not actually bothered if it comes this month or next. Until it will work with the "Expert" range it is not much use to me, I might as well get it as late as possible, hence maintaining the guarantee period.

Having said that, I think the recent news that people have been buying Phantoms direct from Colette, and that producing the Colette stock has been done at a priority over long standing Devialet "Expert" owners who ordered in good faith, following an "invitation" and paid up front, is quite appalling. This is no way to treat long standing customers & early Devialet adopters. Devialet should be shamefaced.

[Charlemagne]

I fully agree with you, Confused. Same experience here. Order nr. 31, now to be delivered mid April. I wonder if I can rely on this new date as they keep changing it all the time. Very disappointing. Next time they are going to change the delivery date I will cancel my order and ask my money back.

[IanG-UK]

My order for a Dialog only (n°300000034) was showing a delivery date of mid Feb, then the end of March, and is now shown as "Processing".   Maybe "processing" means it's about to be dispatched?  To be honest, I am not actually bothered if it comes this month or next.  Until it will work with the "Expert" range it is not much use to me, I might as well get it as late as possible, hence maintaining the guarantee period.

Having said that, I think the recent news that people have been buying Phantoms direct from Colette, and that producing the Colette stock has been done at a priority over long standing Devialet "Expert" owners who ordered in good faith, following an "invitation" and paid up front, is quite appalling.  This is no way to treat long standing customers & early Devialet adopters.  Devialet should be shamefaced.

I fully agree with you, Confused. Same experience here. Order nr. 31, now to be delivered mid April. I wonder if I can rely on this new date as they keep changing it all the time. Very disappointing. Next time they are going to change the delivery date I will cancel my order and ask my money back.

Shamefaced yes, and presumably thinking customers are pretty stupid.

Your orders, the 31st and 34th, might now be delivered mid April.

Yet they issue a video, as kindly translated by Guillaume, saying they are making 150 per week, presumably from sometime in January.

So you order in the first 50 and get delivered from a batch nearer to 2,000.

Unacceptable.

[Mikeeo]

Hi All,

I really admire you for ordering. When my offer came from Dev I just laughed and deleted it due to that Dev' track record of late is a disaster and now reading this post confirms that. I have no intention to order anything or do any software until it is fully shown to work/function.
Slowly steaming my self up to the Munich event...

Sceptic/Mike

[NickB]

Hi All,

I really admire you for ordering. When my offer came from Dev I just laughed and deleted it due to that Dev' track record of late is a disaster and now reading this post confirms that. I have no intention to order anything or do any software until it is fully shown to work/function.
Slowly steaming my self up to the Munich event...

Sceptic/Mike

A disaster - really - mine still works when did yours stop?

Sorry nothing personal but just fed up with the constant negative bitching on this forum, I wonder if anyone here actually listens to their Devialet or spends all their time adjusting and moaning about it.

[Jwg1749]

I think that once Devialet get their act together the DIALOG will probably function well. Whether it'll meet the SQ criteria of some on this forum, I doubt. But then it only costs EUR299, which is less than some people spend on a USB cable. So having ordered a DIALOG at the beginning of January and seen my delivery date repeatedly slip, and knowing that the DIALOG won't work with my D200 before May at the earliest, I'm still pretty relaxed about the whole thing.

Sure there have been some cock-ups, PR blunders and unresolved glitches. But Devialet have done a few fundamental things right. They've produced an amp/DAC that's unrivalled for driving electrodynamic speakers, that looks beautiful, and is a joy to use (assuming you don't bank on AIR). Also the Phantom (which I've heard) is very clever and impressive, for what it is.

Matt

[Mikeeo]

Hi All,

I really admire you for ordering. When my offer came from Dev I just laughed and deleted it due to that Dev' track record of late is a disaster and now reading this post confirms that. I have no intention to order anything or do any software until it is fully shown to work/function.
Slowly steaming my self up to the Munich event...

Sceptic/Mike

A disaster - really - mine still works when did yours stop?

Sorry nothing personal but just fed up with the constant negative bitching on this forum, I wonder if anyone here actually listens to their Devialet or spends all their time adjusting and moaning about it.

We should bl**dy well be moaning with that customer backup specially for some of us having substantial investments done. My stuff works a charm (music production wise) with old settings, recently tried to configure with new configurator, but disaster. Though config issues seem to be related to us mono users. I would like to config now and then but have to wait until I feel it is safe to do so.
I play the system at average 5 hours per day and have great joy from it. SAM is a bliss for sound quality by the way.

Dev has hybris and can't handle their promises no less no more. I do hope they will pull together as hope is still with me even if sceptic at the moment.

/Mike

[IanG-UK]

Hi All,

I really admire you for ordering. When my offer came from Dev I just laughed and deleted it due to that Dev' track record of late is a disaster and now reading this post confirms that. I have no intention to order anything or do any software until it is fully shown to work/function.
Slowly steaming my self up to the Munich event...

Sceptic/Mike

A disaster - really - mine still works when did yours stop?

Sorry nothing personal but just fed up with the constant negative bitching on this forum, I wonder if anyone here actually listens to their Devialet or spends all their time adjusting and moaning about it.

To be balanced, if you read posts from the early days of this forum, they were almost universally supportive. Indeed, if you read what might be considered this forum's predecessor, the huge thread on HiFi Wigwam, it could be alleged that that got closed, and then reopened but moved, because it was dominating that forum and because many owners were gushing and many non-owners were spiteful.

The bitching has arise because two of Devialet's four Expert USPs, AIR and EVO, do not work for many; because they've replaced a useful technical website with a useless marketing one; because their recent advertising is considered by many to be crass for a premier brand; because they now hardly ever release any useful information for existing users; and because even the Phantom and Dialog launch has been messed up in terms of product clarity and delivery promises.

So if you were scoring them over the last six months you might give them 2 out of 10. Perhaps in part because they have declined from such a high start point. 

Even Devialet themselves recognise that, and probably know that if there is a lot of discontent amongst existing owners, it won't be long before that spreads to dealers and distributors. These are technically time-consuming products for dealers and distributors when they don't work.

"Big boys toys" invariable provoke opinion swings far greater than warranted in the real world, but Devialet are in the world of big boys toys and need to react accordingly. And if you look at big boys toys in terms of top brand top model cars, those manufacturers simply don't let faults hang around, in silence, for months on end.

[mauidan]

Hi All,

I really admire you for ordering. When my offer came from Dev I just laughed and deleted it due to that Dev' track record of late is a disaster and now reading this post confirms that. I have no intention to order anything or do any software until it is fully shown to work/function.
Slowly steaming my self up to the Munich event...

Sceptic/Mike

A disaster - really - mine still works when did yours stop?

Sorry nothing personal but just fed up with the constant negative bitching on this forum, I wonder if anyone here actually listens to their Devialet or spends all their time adjusting and moaning about it.

Well said Nick.