16-Oct-2024, 07:38
(This post was last modified: 23-Oct-2024, 09:21 by Mikeen.
Edit Reason: Update
)
I am having a bad experience with Devialet support. I am trying to send a speaker for repair and despite asking 3 times for the shipping address and packing instructions, they have merely replied that they only use UPS and cannot ship to Kenya, although UPS is represented here. I am trying to send the speaker, not receive it and once repaired, they can return it to a country acceptable to Devialet. Should a speaker company really be dictating which courier service be used, especially when it penalises their customers? This has taken two weeks so far. Devialet, I hope you read this. You need to do better.
UPDATE: Devialet refuses to agree to me sending my speaker for repair from Kenya, insisting that I take an international flight to one of a list of approved countries in order to SEND it to them. I arranged an address in an approved country for Devialet to send the speaker after repair, but they rejected this. Why does it matter to Devialet where the speaker is sent from, at my expense? This is the very opposite of customer service. They have offered no explanation for this perplexing and frustrating decision. Maybe they have read this review and have taken umbrage. If so, Devialet should try to do better. They are in a consumer business and should try to please their customers, not enrage them.
UPDATE: Devialet refuses to agree to me sending my speaker for repair from Kenya, insisting that I take an international flight to one of a list of approved countries in order to SEND it to them. I arranged an address in an approved country for Devialet to send the speaker after repair, but they rejected this. Why does it matter to Devialet where the speaker is sent from, at my expense? This is the very opposite of customer service. They have offered no explanation for this perplexing and frustrating decision. Maybe they have read this review and have taken umbrage. If so, Devialet should try to do better. They are in a consumer business and should try to please their customers, not enrage them.
