(31-Jan-2018, 07:19)eibet Wrote: Hi everyone. I'm confused with Devialet support. I contacted them because one of my Phantoms have started making a rattle noise. I sent Devialet a video, bug report and my receipts of purchase with a dealer in Norway. They responded that if the on/off firmware reset did not work they would send me a new dialog. If that didn't work they would exchange the speaker. The last mail said. Please await your new dialog and get back to me with the result. I then asked for a tracking number. Yeah, I'm naiv like that. They then responded. Sorry for the misunderstanding. We hope that you’re place of purchase might exchange it. I have contacted them and hope they agree to help. If not I guess I’m stuck with a faulty speaker. Anyone else who has experienced this problem or confusing Devialet support?
I’ve found, and I expect others here have too, that you get different responses depending on who you talk to. Try and strike up a line of conversation with either Judith or Océane, who I have found to be particularly helpful.
I hope you get a good outcome to your problem.
Oppo BDP-105 - Roon lifetime - Dutch & Dutch 8c - Fiio R9
South Coast England
