Hello Daniel,
Thank you for reaching out. I am Freddy and I will be taking over this conversation.
I understand that the new update does not live up to your expectations and I am sorry about that.
This Issue has been confirmed and explained by the technical team. This is a cosmetic issue in the app only. The Dione (if it plays sound) is truly playing Dolby content even if the app says it is not. We are planning to fix the issue in the next firmware update of September.
I would kindly invite you to wait a few more days so as to access the improved update of your Dione.
… my answer from Support Team
no sorry - My Devialet Dione does Not Play Dolby atmos anymore. All Dolby atmos effects have disappeared the sound is definitely in space upscaling mode (specially developed upmixing algorithm that upscales mono and stereo content into Devialet Dione 5.1.2 audio channels).
The sound is flat and imprecise - completely different from before!
Thank you for reaching out. I am Freddy and I will be taking over this conversation.
I understand that the new update does not live up to your expectations and I am sorry about that.
This Issue has been confirmed and explained by the technical team. This is a cosmetic issue in the app only. The Dione (if it plays sound) is truly playing Dolby content even if the app says it is not. We are planning to fix the issue in the next firmware update of September.
I would kindly invite you to wait a few more days so as to access the improved update of your Dione.
… my answer from Support Team
no sorry - My Devialet Dione does Not Play Dolby atmos anymore. All Dolby atmos effects have disappeared the sound is definitely in space upscaling mode (specially developed upmixing algorithm that upscales mono and stereo content into Devialet Dione 5.1.2 audio channels).
The sound is flat and imprecise - completely different from before!