Don't expect customer service from Devialet

[RobLnd]

We are in an abusive relationship with Devialet. They keep hitting us with bugs, but we can't leave them because they're so good to us sometimes, caressing our ears like a minx.
(I was given a free Dialog, and yet they still replaced it after the optical input broke).

Why did they give you a free dialog??? (if i may ask ..)