Yes, it is clear they are working on the fixes for Spark and Phantom at the moment, the updates are coming thick and fast in the Phantom world at the moment. I understand why Devialet are doing this, but with "Expert" owners having paid out anywhere from £5 to £20 grand, it is a little annoying to be at the back of the Devialet queue for fixes to AIR and the Configurator bugs etc. Frankly, it is clear that they are under staffed on the software side relative to what they are achieving with the hardware. Plain bad management and planning in my view. Maybe even a touch of greed, trying to make as much cash as possible from the hardware whilst skimping on the very essential software side of things.
Ethernet streaming and occasional white noise on Windows
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11-Apr-2015, 11:37
I was thinking possibly even a touch of arrogance as they know their product is that good. Will people abandon a Devialet once they have expereimced it?
My knowledge of hifi is not that good and this is my first piece of high end kit. I just can't imagine how it could get much better unless you spend serious cash. Maybe they know this
Devialet 200 -- Roon Nucleus-- Sonus Faber Olympica 2 -- Tellurium Q Black Speaker Cables --
Chord Qutest -- Niimbus US5 Pro Headphone amp —HifiMan HEK, Abyss 1266TC Newcastle upon Tyne, England
11-Apr-2015, 16:45
I do suggest that everyone who's not given up on AIR should request the 2.1.4-beta1 version from Devialet. They will send it to you via email. This way we can test this version heavily, and provide the necessary feedback to Devialet as to whether this version is indeed an improvement. This would be more productive than just complaining to Devialet about the problem. It's obvious that they had tried to fix it, but did not succeed. We need to help them out by providing facts.
JRiver MC20 --> Devialet 250 Expert Pro --> KEF Blades II
13-Apr-2015, 08:29
(11-Apr-2015, 08:13)Confused Wrote:(11-Apr-2015, 06:18)xy1689 Wrote: I also met this problem few days ago,and 5 time per day!!!!!very annoying!!!!!,windows,foobar, 120,ethernet....... ok……thanks........
13-Apr-2015, 12:27
(11-Apr-2015, 08:13)Confused Wrote:Yes I think it is much higher too. When I discovered the white noise problem, several months ago, I was furious because Devialet knew that problem and did not warn their customers. I sent them an email but never had a reply on that subject. As I told them that I will not use Air anymore, they surely counted me as a part of the 98% that don't have a white noise problem...(11-Apr-2015, 06:18)xy1689 Wrote: I also met this problem few days ago,and 5 time per day!!!!!very annoying!!!!!,windows,foobar, 120,ethernet.......
Devialet 800, Focal Utopia Diva (SAM), Roon 1.3 (build 242, Devialet Air in Roon) + Audio PC (customized Windows 10) + Android app
France
16-Apr-2015, 16:28
Anyone else got a mail today announcing a new beta AIR? Version is 2.1.4-beta4. I'm not really set up at the moment to use AIR but might give it a go .Just wondering if others (presumably fellow white noise/dropout sufferers) had the same announcement.
Rob.
16-Apr-2015, 17:10
(16-Apr-2015, 16:28)Rufus McDufus Wrote: Anyone else got a mail today announcing a new beta AIR? Version is 2.1.4-beta4. I'm not really set up at the moment to use AIR but might give it a go .Just wondering if others (presumably fellow white noise/dropout sufferers) had the same announcement. I got the same e-mail today. It stated that my white noise issue had been solved, and wanted me to test the beta. Will probably test the new beta during the weekend. Ken
Devialet 220 PRO, Atohm GT1 SE on stands filled with Atacama Atabites filler on SoundCare spikes connected with Atohm ZEF mini speaker cables, Aurender N100H(with Tidal HiFi) connected with a TotalDAC USB cable, Win10 PRO/Air(Devolo dLAN), Foobar2000, MonkeyMote, InAkustik Reference AC-2502 power filter, 2 x InAkustik Referenz AC-1502 power cords
16-Apr-2015, 17:56
I too got the email re AIR 2.1.4-beta4. However, my email states "in attempt to solve the issue", not that the issue is solved. I should have time to test at the weekend. Maybe this one is unbreakable? We shall see.
16-Apr-2015, 18:04
(16-Apr-2015, 17:56)Confused Wrote: I too got the email re AIR 2.1.4-beta4. However, my email states "in attempt to solve the issue", not that the issue is solved. I should have time to test at the weekend. Maybe this one is unbreakable? We shall see. Sorry, I was to quick. Mine also said "in attempt to...", but my request status said "Your request (#xxxx) has been solved"
Devialet 220 PRO, Atohm GT1 SE on stands filled with Atacama Atabites filler on SoundCare spikes connected with Atohm ZEF mini speaker cables, Aurender N100H(with Tidal HiFi) connected with a TotalDAC USB cable, Win10 PRO/Air(Devolo dLAN), Foobar2000, MonkeyMote, InAkustik Reference AC-2502 power filter, 2 x InAkustik Referenz AC-1502 power cords
16-Apr-2015, 18:20
Unfortunately it did not solve my white noise issue. 40 minutes into listening it started. Would be interested to hear other feedback on this
Devialet 200 -- Roon Nucleus-- Sonus Faber Olympica 2 -- Tellurium Q Black Speaker Cables --
Chord Qutest -- Niimbus US5 Pro Headphone amp —HifiMan HEK, Abyss 1266TC Newcastle upon Tyne, England |
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