No sound on Companion????

[miro]

After waiting for a week, all excited, my Dev companion came into the dealer today, so hotfooted it up to Coventry to pick up.

Se it all up as per the rather sparse instructions, including using the same (?) two speaker outputs as shown for left & right. Did the configure thing for both using default file name - really only switching on SAM....

Left channel (Master) is fine - right channel... NOTHING?????
Tried unplugging the cards on both units and restarting both and it says D200 on each?????
Still no rt channel.....
Checked speaker cables (OK)

Have no idea if the companion needs updating the sware to match the master - tried. but didn't see the files, so I guess not??????

What the hell am I doing wrong?

NOT Impressed with the almost non-existent docs on configuring a companion.

grrrrrrrrrrrr
Yours  - very frustrated...and fed up!

Update the firmware on both units with exactly the same version, and then install a new configuration file in each,
where both configuration files are generated at the same time.

[teddlesdee]

Lots of helpful comments, guys. Thanks. To answers some of your questions:

1. you have saved separate configurations for the master and slave? - yes, this was done using the new Master/Companion cards that came with the unit. I entered the new serial number on the site then picked D400 and the configurator showed both units (in advanced mode). The link between them is as prescribed (Digital). I activated SAM on the Master & Slave showed the same. Apart from setting up wifi, not much else was changed... oh, apart from reducing the speaker max RMS wattage on each unit.
Each unit image has a corresponding download link and the appropriate config file was placed on each card.

2. Speaker connections - Hard to get this wrong I would suggest as the diagram that come with the unit shows the (counting from the left) 1 & 3 on the Master is red & black Left Speaker, 1 & 3 on the slave is Red & Black for right.

3. Updates - this puzzled me - nothing in the box or anywhere suggests updating the new unit. The Master (original) is 8.1 latest. The menu on the companion is a bit confusing , lots of screens, lots of abbreviations. Did notice one figure showing 7.1.3 which led me to think it had the old config, so tried to update it Like I had the Master....but for some reason it seemed to ignore the files on the card (no config file, just update files)
Can someone remind me the steps (button presses) to update, maybe by this time I was so pissed off, dripping in sweat, and fed up, so got it wrong!

If it turns out to be mismatched firmware, then its obvious that the slave config file would not be read, so thus my problem, but at this point, pure speculation???????

If I get this working (rather than throwing it back at Devialet), I will certainly be shouting at them for the very poor documentation. Not used to this, most electonics (even from the far east these days) have comprehensive accompanying instructions (or on CD/site), which cover the usual + what to check if something is wrong - Frankly it is even poorer given the cost of their equipment.

Cheers

Keith

[Antoine]

IMO there's a responsibility for your dealer here as well. Devialet is not a factory direct brand but has premium dealers which are all trained. All your dealer seems to have done is hand you over the box..easy money for them! If they haven't they should have at least offered to install the companion for you.

PS. The firmware upgrade to 8.1 is well documented by Devialet in a 15 page manual so that part of it all should be easy.

[GuillaumeB]

IMO there's a responsibility for your dealer here as well. Devialet is not a factory direct brand but has premium dealers which are all trained. All your dealer seems to have done is hand you over the box..easy money for them! If they haven't they should have at least offered to install the companion for you.

+1 

I couldn't agree more, where on earth is the dealer?!

Guillaume

[octaviars]

I had some problem with my new companion and I think it was due to the firmware. So I put in 8.0.0 as it was the newest when I got my second 200 on a SD card and updated each of them. Pulled the powercord and inserted the SD card and the updating started when I put in the powercord. After this I did a completely new config and put the on clean SD cards and after that it was ok.
I know I tried to update them befor but it was only when I pulled the powercord that the updating got right, I also think the way to do all this was rather badly discribed but now in 8.1 the have a manual so it is a little easier. After a couple of times you get the hang of it

[Confused]

3. Updates - this puzzled me - nothing in the box or anywhere suggests updating the new unit. The Master (original) is 8.1 latest. The menu on the companion is a bit confusing , lots of screens, lots of abbreviations. Did notice one figure showing 7.1.3 which led me to think it had the old config, so tried to update it Like I had the Master....but for some reason it seemed to ignore the files on the card (no config file, just update files)
Can someone remind me the steps (button presses) to update, maybe by this time I was so pissed off, dripping in sweat, and fed up, so got it wrong!

If it turns out to be mismatched firmware, then its obvious that the slave config file would not be read, so thus my problem, but at this point, pure speculation???????

Cheers

Keith

It is hard to tell remotely, but point 3 above could potentially be your problem.  When you update firmware, the amp deletes two files from the SD card, so check the SD card has the full compliment of 17 files (not 15 files) and retry loading 8.1 onto the slave.  (some have reported that this is now 18 files with a manual added)  If you have less than 17 files, the amp will ignore the firmware on the SD card, no update will take place.

So, make a firmware 8.1 SD card, check this has at least 17 files.  Turn off the Devialet completely (switch off at the mains is easiest), load the 8.1 firmware card into the amp, switch on the amp, watch the display, you should see that the firmware is updating, it takes a couple of minutes.  Take a deep breath.....  Try some tunes.

If this doesn't work, a quiet chat with your dealer would be in order .......

Good luck!

[teddlesdee]

Guys, problem solved - indeed the firmware needed to be updated as I and others here suspected.
It is easy to miss if you are not familiar with this kit, and I am very surprised that there is no standard reminder in the brief instructions, as this is just fundamental, and would prevent numpties like me having an instant meltdown, especially after shelling out big bucksl!

Anyhow, all working, so thanks to all that contributed to this thread. BTW: Faster that the dealer anyway!

Respect!

[Confused]

Very good! Now we've got that one sorted, you can tell us why you have a massive curry and naan as an avatar?

Oh, and enjoy the dual mono music!

[teddlesdee]

I am the world renown curry connoisseur and founder member of... 'The Slightly Dangerous Club' a long-standing and very select secret organisation that promotes mild nutter behavior to help divert total abject lunacy in the middle-aged and older population, which wrecks lives. Our last venture was to take 13 unfortunate sufferers to Prague for 4 days last weekend, and apart from one incident (I can't tell you, can I?) the whole excursion was a resounding success, and no-one got killed or divorced!

You can give to this worthy cause by pledging your money to iwanttostopextrememiddleagecrisesbehaviour@caringforlunatics.com.

...and thanks old chap (and to all others that helped), I certainly will! I have already played Vangelis and a few others and note a pleasing & much wider sound-stage with better definition. Long may it continue!

Salut!

[thumb5]

Great to hear that you're all sorted! I know that sinking feeling when you've just plugged it all together and it seems like it's never going to work. Hopefully it will be smooth sailing from here on.