14-Mar-2016, 18:09
(This post was last modified: 14-Mar-2016, 18:31 by MountainGuy.)
For what it's worth, Devialet has introduced a 3 year warranty extension that runs concurrently with the original 2 years, but offers more coverage including accidental damage. A clarification note: it runs CONCURRENTLY with the original 2 years warranty so that the warranty lasts 3 years from date of purchase, and NOT EXTENDING three years beyond the original 2 years. I found the verbiage a bit uncertain and received direct clarification.
https://store.devialet.com/us_en/devialet-care.html
Here's the page copy: (Sorry, text copied large)
Devialet Care is the absolute guarantee, allowing you to immediately exchange a Phantom or Silver Phantom product that would not reflect Devialet’s standards of perfection. Upon simple notification, no questions asked.*
Protect your Phantom.
Devialet,Care offers three additional years of hardware guarantee, covering up to two accidental incidents, each of them being subjected to the payment of an additional service fee following the pricelist in use.
You can acquire your Devialet Care right away, or up to 30 days following the purchase of your Phantom
Here's the additional 'fine print': (Or large print as the case may be....
)
Legal conditions and current pricelist
Buy Devialet Care with your new Phantom or Silver Phantom during the order process, or buy it in the 30 days following its purchase.
The purchase date of your Phantom corresponds to the shipping and billing date of your order. Devialet Care offers you three years of additional guarantee covering up to two accidental incidents, each of them being subjected to the payment of an additional service fee according to the pricelist in use.
Summary of the applicable prices as of November 1st, 2015:
Currency
Subscription price to Devialet Care
Price of the additional service fee at product replacementEuros
249€
199€
Dollars
299$
239$
Livres sterling
210£
169£
Yuan
¥2388
¥2188
Won
₩399000
₩299000
Singapour Dollar
$449
$379
Australian Dollar
$449
$379
Hong Kong Dollar
HK$2488
HK$1988
New-Zealand Dollar
$499
$379
Philippine Pesos
₱15900
₱12900
Devialet Care advantages are added to the rights of consumers to obtain, without expanses, the repair or the replacement, by the seller by virtue of applicable law. Download legal conditions..
Download legal conditions.
Here is the clarification to my direct inquiry:
1. Does this mean 3 addition on top of the original 2 so it is 5 years warranty?
No. This means a total of 3 years of warranty, but it is indeed an « additional 3 years » of hardware/commercial warranty, as the first type of warranty was legal. It overlaps the legal warranty so that you still have the legal two years with the additional 3 years of commercial warranty on top (working on different cases, as explained below).
2. And is the warranty transferable as the original 2 years is?
Yes, you can transfer it once, as explained in page 3 of the terms and conditions, available for download on our website and attached to this email.
3. If need replacement, there's an additional fee of $239.
Yes, but only if the replacement is caused by an accidental damage, when the user is at fault. If it was caused by a product malfunction, and provided the legal warranty is still in effect (for 2 years, hence the distinction between the two different types) the product will be changed following the same protocol that was previously used by our Customer Care department.
4. Does it mean that Phantom will ALWAYS be replaced and not repairable? Or is that replacement only for accidental damage when the user is at fault? What if the Phantom breaks internally not due to the owner's accident - is that still replaced and charged or repaired?
No. As explained in the previous answer, this only applies when the user is at fault. If the Phantom breaks internally, the product will be replaced as before.
5. Is that warranty PER Phantom, or PER system? Meaning if a person has stereo pair, does he/she need to purchase TWO warranties at $598?
It is per Phantom.
6. Give you just started the warranty, well past most owner's original purchase, would Devialet consider giving earlier owner opportunity to purchase also or is it only for new owners?
Unfortunately, this product is only for new owners. To be more precise, one can buy and activate Devialet Care 30 days after a Phantom purchase.
https://store.devialet.com/us_en/devialet-care.html
Here's the page copy: (Sorry, text copied large)
Devialet Care is the absolute guarantee, allowing you to immediately exchange a Phantom or Silver Phantom product that would not reflect Devialet’s standards of perfection. Upon simple notification, no questions asked.*
Protect your Phantom.
Devialet,Care offers three additional years of hardware guarantee, covering up to two accidental incidents, each of them being subjected to the payment of an additional service fee following the pricelist in use.
You can acquire your Devialet Care right away, or up to 30 days following the purchase of your Phantom
Here's the additional 'fine print': (Or large print as the case may be....
) Legal conditions and current pricelist
Buy Devialet Care with your new Phantom or Silver Phantom during the order process, or buy it in the 30 days following its purchase.
The purchase date of your Phantom corresponds to the shipping and billing date of your order. Devialet Care offers you three years of additional guarantee covering up to two accidental incidents, each of them being subjected to the payment of an additional service fee according to the pricelist in use.
Summary of the applicable prices as of November 1st, 2015:
Currency
Subscription price to Devialet Care
Price of the additional service fee at product replacementEuros
249€
199€
Dollars
299$
239$
Livres sterling
210£
169£
Yuan
¥2388
¥2188
Won
₩399000
₩299000
Singapour Dollar
$449
$379
Australian Dollar
$449
$379
Hong Kong Dollar
HK$2488
HK$1988
New-Zealand Dollar
$499
$379
Philippine Pesos
₱15900
₱12900
Devialet Care advantages are added to the rights of consumers to obtain, without expanses, the repair or the replacement, by the seller by virtue of applicable law. Download legal conditions..
Download legal conditions.
Here is the clarification to my direct inquiry:
1. Does this mean 3 addition on top of the original 2 so it is 5 years warranty?
No. This means a total of 3 years of warranty, but it is indeed an « additional 3 years » of hardware/commercial warranty, as the first type of warranty was legal. It overlaps the legal warranty so that you still have the legal two years with the additional 3 years of commercial warranty on top (working on different cases, as explained below).
2. And is the warranty transferable as the original 2 years is?
Yes, you can transfer it once, as explained in page 3 of the terms and conditions, available for download on our website and attached to this email.
3. If need replacement, there's an additional fee of $239.
Yes, but only if the replacement is caused by an accidental damage, when the user is at fault. If it was caused by a product malfunction, and provided the legal warranty is still in effect (for 2 years, hence the distinction between the two different types) the product will be changed following the same protocol that was previously used by our Customer Care department.
4. Does it mean that Phantom will ALWAYS be replaced and not repairable? Or is that replacement only for accidental damage when the user is at fault? What if the Phantom breaks internally not due to the owner's accident - is that still replaced and charged or repaired?
No. As explained in the previous answer, this only applies when the user is at fault. If the Phantom breaks internally, the product will be replaced as before.
5. Is that warranty PER Phantom, or PER system? Meaning if a person has stereo pair, does he/she need to purchase TWO warranties at $598?
It is per Phantom.
6. Give you just started the warranty, well past most owner's original purchase, would Devialet consider giving earlier owner opportunity to purchase also or is it only for new owners?
Unfortunately, this product is only for new owners. To be more precise, one can buy and activate Devialet Care 30 days after a Phantom purchase.
