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Phantom not compatible with DOS 2
#1
Dear All,

I have two white Premier Phantoms and a Dialogue. One Phantom dates back to early 2015. It does not have bluetooth but works flawlessly.

I tried to update my devices to DOS 2 but it turns out that old Phantom is not compatible ! At least I got the warning that the two Phantoms in my set-up won't be able to communicate after upgrading.

It's a shame that my Phantom is not compatible and I feel left out of future improvements.

Has anyone experienced the same issue ? I doubt this will ever be resolved.

Francois
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#2
Did you ask Devialet support about this? They may have some kind of trade in program to sort situations like yours. It is not unusual to first buy a single Phantom and add a second later on. The two are bound to be from different production dates which may create compatibility issues like the one you have.
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#3
(13-Nov-2019, 09:53)ogs Wrote: Did you ask Devialet support about this? They may have some kind of trade in program to sort situations like yours. It is not unusual to first buy a single Phantom and add a second later on. The two are bound to be from different production dates which may create compatibility issues like the one you have.

Yes I opened a ticket. Curious to see if anyone faced the same issue ?
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#4
I heard that there upgrading old ones for some extra money.
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#5
I also have an older Phantom Classic (that does not have Bluetooth) along with a newer one that does. I have not tried to do the DOS update yet. Do you have an update on this or what they told or offered you?
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#6
(20-Nov-2019, 18:16)riozilla Wrote: I also have an older Phantom Classic (that does not have Bluetooth) along with a newer one that does.  I have not tried to do the DOS update yet.  Do you have an update on this or what they told or offered you?


I had the same case and I confirm they can't be updated and won't be. You can migrate to a refurbished DOS2 compatible (without airplay) one and 790 euros. You can test the compatibility using the devialet app and it will propose you to contact the customer care.
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#7
Thanks, yes they just replied to my ticket and offered a replacement Classic unit for $1100 US. Not at all excited about doing that so am unlikely to so will not do the SW update for now.
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#8
Same offer here except that I was not told it would be a refubished unit but rather one in stock.
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#9
By the way I was told they would like to collect all first edition Phantoms. My guess is that they discovered some potential issues. If that's the case I'm not in a hurry to pay extra $$$ to give it back to them.
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