Posts: 33
Threads: 5
Joined: Mar 2015
Reputation:
0
Dear All,
I have two white Premier Phantoms and a Dialogue. One Phantom dates back to early 2015. It does not have bluetooth but works flawlessly.
I tried to update my devices to DOS 2 but it turns out that old Phantom is not compatible ! At least I got the warning that the two Phantoms in my set-up won't be able to communicate after upgrading.
It's a shame that my Phantom is not compatible and I feel left out of future improvements.
Has anyone experienced the same issue ? I doubt this will ever be resolved.
Francois
Posts: 2,066
Threads: 31
Joined: Jun 2014
Reputation:
69
Did you ask Devialet support about this? They may have some kind of trade in program to sort situations like yours. It is not unusual to first buy a single Phantom and add a second later on. The two are bound to be from different production dates which may create compatibility issues like the one you have.
*
Devialetless!
Roon, ROCK/Audiolense XO/Music on NAS/EtherRegen/RoPieee/USPCB/ISORegen/USPCB/Sound Devices USBPre2/Tannoy GOLD 8
250 Pro CI, MicroRendu(1.4), Mutec MC-3+USB
Posts: 267
Threads: 42
Joined: Jul 2019
Reputation:
10
13-Nov-2019, 14:14
(This post was last modified: 13-Nov-2019, 14:14 by eladeb.)
I heard that there upgrading old ones for some extra money.
Posts: 17
Threads: 0
Joined: Jul 2015
Reputation:
0
I also have an older Phantom Classic (that does not have Bluetooth) along with a newer one that does. I have not tried to do the DOS update yet. Do you have an update on this or what they told or offered you?
Posts: 17
Threads: 0
Joined: Jul 2015
Reputation:
0
Thanks, yes they just replied to my ticket and offered a replacement Classic unit for $1100 US. Not at all excited about doing that so am unlikely to so will not do the SW update for now.
Posts: 33
Threads: 5
Joined: Mar 2015
Reputation:
0
Same offer here except that I was not told it would be a refubished unit but rather one in stock.
Posts: 33
Threads: 5
Joined: Mar 2015
Reputation:
0
By the way I was told they would like to collect all first edition Phantoms. My guess is that they discovered some potential issues. If that's the case I'm not in a hurry to pay extra $$$ to give it back to them.