Phantom I - Does not start anymore

[GaetGolfOne]

Hello, 

First of all, thank you for all the relevant information within this forum. Great! 

Then, I would like help from the community before purchasing a 550E repair for perhaps an issue that can be solved thanks to your experience and expertise. 

My Phantom I simply does not turn on anymore... No impact, no incident. 
I unplugged the power cable for 1 min. Nothing. 
I tried another power cable. Nothing. 
I tried to reset with 3 pushes on the power button. Nothing. 

Do you think about another checkpoint before contacting the Repair Service? 

Have a nice day, folks.

[ragwo]

Hi and welcome to DC!
Sorry for your troubles, it sounds like an amplifier problem but
you could try to force download the firmware again, as a last solution.
Here's how to:

1. Unplug your Phantom from the power.
2. Plug your Phantom into your internet router (LAN port) via an Ethernet cable. Wait for 10 seconds
3. Plug your Phantom into a power strip with an on/off button (if no on/off, please unplug it from the power socket directly)
3. Turn on the power strip for 7 seconds, then off for 3 seconds
4. Proceed to the "on/off" sequence 5 times consecutively
5. At the end of the 5 cycles, please turn the power on and keep it on.

At this time, your Phantom will be connecting to our server (with the woofers pulsating).
Let's wait for the Phantom to run the download of the latest firmware. It will then delete the problematic old firmware and install the new firmware.

This process could take up to 15 minutes. In some cases, this could take up to 2 hours.
Possible scenarios:
- if you hear 3 claps, it's ready! Please follow the APP (Devialet) to set it up
- if you miss the 3 claps, and the speaker has gone stationary (woofers stop moving), please press the back button 3 times quickly.
Please follow the APP (Devialet) to set it up

- if the woofers continue to move, please leave them overnight and check in the morning

Good luck!

[Bugin]

Hi !

I'm having the exact same problem. I tried the method you described and nothing happens. The Phantom is warm so I guess it powers correctly.

When the on/off process is completed, should it make a sound? You talk about the woofers moving but it's unclear to me when it should do that.
Is there a way to know if the firmware has been downloaded correctly? Maybe with ethernet?

Many thanks,

[ragwo]

The how to is a quote from Devialet support, it worked for me when I had to force update a Silver Phantom to DOS2.

I think you have to contact Devialet Customer services. Sounds like a faulty amplifier board.

[Bugin]

Thanks for your answer !
It doesn't work for me, i'll send it to the support.

Have a good day